Frequently Asked Questions (FAQ)

What are Vilva Jewels’ hours of operation?

Our online support team is available from 10:30 AM to 7:00 PM (IST), Monday to Saturday. (We are unavailable on Indian Public Holidays.)
How do I make a purchase?
  • Browse our jewellery collections across all categories.
  • Choose a product you love and click “Add to Cart.”
  • Review your cart by clicking the Cart icon.
  • You can continue shopping, edit quantities, or remove items.
  • Click “Checkout”, choose your preferred payment method, and place your order.
Do I need to create an account to place an order?

You can browse our site without an account, but to make a purchase, you must register.

Having a Vilva Jewels account allows you to:

  • Track current orders & review past purchases
  • Save your address for faster checkout
  • Manage your profile and email preferences

To create an account, click “Sign In” → “Register Now” and fill in your details.
Is your jewellery authentic? Do you provide a warranty?

Yes. All jewellery sold on Vilva Jewels is 100% authentic, made from 92.5 silver or gold-plated silver, and crafted with verified materials.

We also provide a 12-month warranty from the date of purchase—covering:

✔ Polishing

✔ Minor repairs

✔ Stone setting issues

Damage caused by crushing or complete tampering is not covered.
How do I choose the right size?

Most bangles and rings are size-based.

  • Each product page includes a Size Chart link.
  • We also display exact product dimensions to help you compare with your measurements.
  • For assistance, you can contact our customer support team via WhatsApp.
Are product colours on the website accurate?

We strive to display colours as accurately as possible.

However, screen settings and lighting variations may cause slight differences.

Some items may appear slightly larger or smaller on screen than in reality.
How do I know if an item is in stock?

Products are available unless marked as Sold Out or Made on Order.

Even if a product is in your cart, it may still be purchased by another customer until you complete checkout.

For restock or made-to-order enquiries:

📧 vilvajewels@gmail.com

📱 WhatsApp: +91 90409 16916 / 70463 66666
How long will delivery take?

Domestic Shipping (India):

Shipped via DTDC / Delhivery / FedEx / Speed Post / Ekart

  • Ready stock: 5–10 working days
  • Made on order: timeline shared individually

International Shipping:

Shipped via International EMS Speed Post

  • Delivery time: 25–40 business days
  • Payment usually reflects in 5–7 bank working days
  • Customs clearance may cause delays

Working days exclude Saturdays, Sundays, and Indian Government Holidays.
Is my package insured?

Yes. All Vilva Jewels packages are insured against loss, theft, or transit damage.

If your parcel arrives damaged, please record a video while unboxing and contact us immediately:

📧 vilvajewels@gmail.com

📱 WhatsApp support
Do you ship internationally?

Yes, we ship worldwide through trusted logistics partners.
Where are Vilva Jewels stores located?

We are available in:

  • Coimbatore
  • Chennai
  • Madurai
Do you offer discounts?

We follow an honest pricing policy.

Discounts are available only during festivals, special sales, or selected product offers.

Follow our website & social pages for updates.
Where can I find tracking details?

Tracking information is:

  • Updated in your Vilva Jewels account dashboard, and
  • Sent to your email/SMS once your order is shipped.